Contract Renewal Velocity
Disconnected systems and manual workflows turned every contract into a bottleneck—slowing revenue, straining compliance, and frustrating clients. The Company reimagined its contract lifecycle to turn lag into leverage.
Improving client experience isn’t just about better service—it’s about removing the operational drag hidden in manual processes. The Company automated its O2C journey to convert complexity into clarity.
Revenue delays and compliance risks don’t start at the bottom line—they start at signature. The Company rebuilt its contract execution process to move at the speed of decision-making.
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The Problem
The Company is a global leader in business decisioning data and analytics, serving enterprises that rely on accurate, timely information to drive growth and mitigate risk. Despite its leadership position, the company faced internal operational challenges that hindered its efficiency and customer experience, particularly within its contract management and order-to-cash (O2C) processes.
The Company struggled with a largely manual and fragmented contract execution process. Only 31% of contracts were accepted electronically, causing significant delays in revenue recognition and contributing to extended renewal cycles. Manual processing not only increased administrative workload but also introduced compliance risks and created friction for B2B clients—ultimately affecting cash flow and client satisfaction. The organization recognized the need to automate the process to reduce complexity, improve compliance, and enhance the overall client experience.</p>
The Strategy
Standing up agile teams, automating workflows, and removing unnecessary steps—driving faster execution, reduced complexity, and scalable efficiency.
The Result
Increased electronic contract acceptance from 31% to 56% (25% improvement).
Accelerated O2C cycle, reducing administrative burdens.
Enhanced compliance and contract governance.
